From payment to product
- Payment confirmed: your payment provider confirms the payment.
- Order processed: our system prepares your product. Some orders pass a short security check.
- Product delivered: your code appears in your order details and order email, or your top-up is sent to the account details you entered.
Where to find your code
Order confirmationShown after checkout once the product is delivered.
My Account → OrdersAll your orders in one place when you are signed in.Order emailSent to the email address used at checkout. Check spam too.
Top-upsCredited directly to the player ID or account you provided.
How long does it take?
Many orders are delivered within minutes of payment confirmation. Delivery can take longer when a payment is still pending, an order is being verified, a supplier is temporarily unavailable, or a game server is under maintenance. We cannot guarantee an exact time, but we will contact you by email if we need anything.
If your product has not arrived
- Check your order status in My Account.
- Search your inbox, spam and promotions folders for the order email.
- For top-ups, restart the game and confirm the player ID you entered.
- Still missing? Contact support with your order number.
The formal rules are in our Digital Product Delivery Policy.