1. Who we are
KEYPLO is a digital marketplace operated by Isma Technology LLC (“KEYPLO”, “we”, “us”). This Privacy Policy explains how we handle personal information when you visit keyplo.com, create an account, place an order or contact us. We are responsible for the personal information described here.
2. Information we collect
Information you give us
- Account information: name, email address, password (stored in encrypted form) and account preferences.
- Order information: products bought, order number, amounts, billing details requested at checkout, and details needed for delivery such as a player ID or game server for top-ups.
- Support communications: messages you send us, including attachments such as screenshots, and our replies.
Payment-related information
Payments are processed by third-party payment providers. We do not store your full card number on our website. We may receive limited information from the provider, such as the payment status, the payment method type, the last digits of a card, the country of the payment method and fraud-screening results.
Technical information
When you use the website, we and our hosting provider automatically receive technical data such as IP address, browser and device type, pages visited, referring page, and date and time of requests. This is used to run, secure and improve the website.
Fraud and security information
To protect customers and prevent fraud, we may process signals such as order patterns, IP address, location derived from IP, account activity and payment-screening results.
3. How we use information
- Processing orders: taking payment, delivering digital products and sending order emails.
- Providing accounts: letting you sign in, view orders and manage your details.
- Customer support: answering questions, investigating problems and handling refunds or replacements.
- Fraud prevention and security: detecting unauthorized payments, abuse and attacks on the website.
- Analytics and improvement: understanding how the website is used so we can improve it. Where this relies on non-essential cookies, we will ask for consent where required.
- Legal compliance: keeping records required by tax, accounting and other laws, and responding to lawful requests.
- Service messages: important information about your orders, account or changes to our terms. We only send marketing messages where you have agreed or where the law allows, and you can opt out at any time.
4. Legal bases
Where data protection laws require a legal basis, we rely on: performance of a contract (to process your orders and provide your account), legitimate interests (such as security, fraud prevention and improving the website), legal obligations (such as accounting records), and consent (for example for non-essential cookies or marketing, where required). You can withdraw consent at any time without affecting earlier processing.
5. Sharing with service providers
We do not sell your personal information. We share it only where needed to run the service, with:
- Payment processors that handle payments and fraud screening;
- Hosting and infrastructure providers that store and serve the website;
- Product suppliers, only the details needed to fulfil your order, for example the player ID for a top-up;
- Email and communication services used to send order and support emails;
- Analytics providers, if and when such tools are used, as described in our Cookie Policy;
- Professional advisers and authorities, where required by law, to protect our rights, or to prevent fraud.
Service providers may only use your information to provide their services to us. If the business is reorganized or sold, information may be transferred as part of that process, subject to this policy.
6. Cookies
We use cookies and similar technologies to keep the website working, for example to remember your cart, keep you signed in and remember your preferred display currency. Details are in our Cookie Policy.
7. How long we keep information
We keep personal information only as long as needed for the purposes above. Account information is kept while your account is active. Order and payment records are kept for as long as tax, accounting and other legal rules require. Support messages are kept as long as needed to handle your request and any follow-up. When information is no longer needed, we delete or anonymize it.
8. Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS), access controls and trusted service providers. No online service can be completely secure, so please use a strong password and never share it. KEYPLO support will never ask for your password.
9. International users
KEYPLO serves customers in many countries. Your information may be processed in countries other than your own, including where our service providers operate. Where the law requires it, we use appropriate safeguards for such transfers.
10. Your privacy rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you;
- correct inaccurate information;
- ask us to delete information, subject to legal record-keeping duties;
- object to or restrict certain processing;
- receive a copy of your information in a portable format;
- withdraw consent you have given;
- complain to a data protection authority.
To make a request, contact us. We may need to verify your identity before acting on a request. We will not treat you unfairly for exercising your rights.
11. Children
KEYPLO is not directed at young children, and we do not knowingly collect personal information from children without the involvement of a parent or guardian. If you believe a child has provided us with personal information, please contact us so we can remove it.
12. Changes and contact
We may update this policy as our services change. The “Last updated” date shows the latest version. For significant changes, we will make reasonable efforts to inform registered customers.
Questions or requests about privacy can be sent through our Contact page. Operator: Isma Technology LLC.