1. Payment methods
The payment methods available to you are shown at checkout. They can vary by country, currency, order value and product. Payments are processed by third-party payment providers; KEYPLO does not store full card numbers on its website.
2. Authorization and processing
When you place an order, your payment provider may first authorize the amount and then complete the charge once the payment is confirmed. Your order is processed after confirmation. Some payment methods confirm instantly; others can take longer.
By paying, you confirm that you are the owner of the payment method or are authorized to use it.
3. Prices, currency display and conversion
- The final amount and currency you pay are shown at checkout before you confirm.
- The currency selector on the website is a display preference. Unless checkout states otherwise, it does not change the amount or currency you are charged.
- If your payment method uses a different currency, your bank or payment provider may convert the amount and may charge a fee. Those rates and fees are set by them, not by KEYPLO.
4. Taxes
Where taxes such as VAT or sales tax apply to your purchase, they are calculated according to the applicable rules and shown at checkout.
5. Failed payments
A payment may fail because of insufficient funds, a bank decline, incorrect details or a security check. If a payment fails, the order is not processed. Sometimes a bank temporarily reserves the amount even though the payment failed; such reservations are usually released by the bank automatically. If money was taken but your order shows as failed, contact support with your order number.
6. Duplicate payments
If you were charged more than once for the same order, contact us. After we confirm the duplicate charge, we refund it to the original payment method, as described in our Refund Policy.
7. Fraud and security checks
To protect customers, we and our payment providers may screen orders for fraud. An order may be held for verification, and in some cases we may ask for additional information. Orders that cannot be verified may be cancelled and refunded.
8. Chargebacks and payment disputes
If something is wrong with your order, please contact us first. We can usually resolve problems faster than a bank dispute. You keep any right you have to dispute a payment with your bank or payment provider.
When a chargeback is opened, we may share order and delivery records with the payment provider to respond. Chargebacks opened for orders that were delivered and used may be contested, and the related account may be restricted while the dispute is open, in line with our Terms & Conditions.
9. Refunds
Approved refunds are returned to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider. See the Refund Policy for eligibility.
Related: Payment Methods · Privacy Policy