Terms & Conditions

1. Introduction

These Terms & Conditions (the “Terms”) govern your use of the KEYPLO website and the purchase of products through it. KEYPLO is operated by Isma Technology LLC (“KEYPLO”, “we”, “us” or “our”).

By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website. These Terms work together with our Privacy Policy, Refund Policy, Digital Delivery Policy, Payment Policy and Acceptable Use Policy.

2. Definitions

• Website means keyplo.com and its pages.
• Customer or you means the person using the website or placing an order.
• Digital product means any non-physical item sold on the website, such as a game key, activation code, gift card, prepaid code, game top-up or subscription.
• Platform means the third-party service where a digital product is redeemed or used, such as a game launcher, console store, app store or game.
• Order means a purchase request you submit through checkout.
• Delivery means making a digital product available to you, or crediting it to the account details you provided.

3. Eligibility

You must be legally able to enter into a binding contract in your country to place an order. If you are under the age of majority where you live, you may only use the website with the involvement and consent of a parent or legal guardian, who is responsible for the purchase.

You may not use the website where doing so would break laws or sanctions that apply to you or to us. Some products may not be available in every country.

4. Accounts and security

You may need a KEYPLO account to place orders or view your purchases. When you create an account, you agree to provide accurate information and to keep it up to date.

• Keep your password private and use a strong, unique password.
• You are responsible for activity on your account unless it results from our failure to protect it.
• Tell us promptly if you believe your account has been accessed without permission.
• Accounts are personal and should not be sold, shared or transferred.

5. Products and descriptions

KEYPLO offers digital products for games and digital services. We aim to describe each product accurately, including the platform, region, edition, value and any known activation requirements. Product images are for illustration.

Digital products are licensed or supplied for use on the relevant platform. Your use of the product after redemption is governed by the platform’s own terms, which are outside our control. Availability of products may change at any time.

If we discover an obvious error in a product description or price, we may correct it. If the error affects an order you have placed, we will contact you before fulfilling it, or cancel and refund the order if it cannot be fulfilled as described.

6. Region and platform restrictions

Many digital products only work on a specific platform, in a specific country or region, or with an account registered in a specific currency. The product page shows these restrictions where they are known. Please read them before buying. Products used against the stated restrictions may not work, and this is not normally a reason for a refund (see our Refund Policy).

7. Prices, currencies and taxes

• Prices are shown on the website and confirmed at checkout before you pay.
• The amount you pay and its currency are the ones shown at checkout. The website may let you choose a preferred display currency; this is a display preference only unless checkout clearly states otherwise.
• Your bank or payment provider may apply its own exchange rates or fees, which are outside our control.
• Taxes are applied where required by law and shown at checkout where applicable.
• Prices and promotions may change at any time, but changes do not affect orders already paid.

8. Payments

Available payment methods are shown at checkout and are processed by third-party payment providers. By paying, you confirm that you are authorized to use the payment method. We do not store full card numbers on our website. More details are in our Payment Policy.

9. Order processing

Your order is an offer to buy. A contract is formed when your payment is confirmed and the order is accepted for processing. We may decline or cancel an order, and refund any payment taken, if:

• the product is unavailable or cannot be delivered;
• there is an obvious pricing or description error;
• the payment is not confirmed, or the order fails our security checks;
• completing the order would break the law or these Terms.

Some orders may be held for verification before delivery. We will contact you by email if we need more information.

10. Digital delivery and activation

Digital products are delivered electronically, for example in your order details, in your account, by email, or by crediting a top-up to the account details you provide. Many orders are delivered quickly, but delivery times are not guaranteed and may be affected by verification, supplier availability or technical issues. Full details are in our Digital Delivery Policy.

Activation and redemption take place on the platform, under the platform’s rules. Our Activation Help page explains common steps.

11. Your responsibilities

• Choose the correct product, platform, region and value.
• Provide a correct email address and, for top-ups, correct account details such as player ID or server.
• Keep delivered codes private until you use them. Anyone who has a code may be able to redeem it.
• Report problems promptly so that we can investigate while information is still available.

12. Refunds

Refunds and replacements are handled under our Refund Policy. In short, we replace or refund products that are not delivered, do not work as described, or were delivered incorrectly, after verification. Products that were correctly delivered and then revealed, redeemed, credited or consumed are not normally refundable, except where the law requires otherwise.

13. Fraud prevention and prohibited activity

We use reasonable checks to protect customers and the website from fraud. You agree not to:

• use payment methods you are not authorized to use;
• provide false information or impersonate another person;
• make false claims of non-delivery or invalid codes, or abuse refunds or chargebacks;
• buy products for resale where this is prohibited by the product or platform terms;
• interfere with the website, its security or other users.

More examples are listed in our Acceptable Use Policy.

14. Suspension and termination

We may suspend or close an account, or cancel pending orders, if we reasonably believe it is being used for fraud, abuse or in breach of these Terms, or if required by law. Where appropriate, we will tell you the reason and give you a chance to respond. You may close your account at any time by contacting us. Suspension does not remove any refund you are entitled to by law.

15. Intellectual property and third-party brands

The KEYPLO name, logo and website design belong to their owner and may not be used without permission. Game titles, platform names, logos and trademarks shown on the website belong to their respective owners and are used only to identify products. Their use does not mean that KEYPLO is affiliated with, sponsored by or endorsed by those owners. See our Intellectual Property Policy.

16. Third-party services

Payments, platforms, games and some delivery steps are provided by third parties. Their services are governed by their own terms and privacy policies. We are not responsible for changes or outages of third-party services, but we will help you as far as we reasonably can when such issues affect your order.

17. Limitation of liability

To the extent permitted by law:

• we are not liable for losses that were not reasonably foreseeable, or for indirect losses such as loss of profit or loss of data;
• we are not liable for how a platform treats your account or for content controlled by third parties;
• our total liability for an order is limited to the amount you paid for that order.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence, or your statutory rights as a consumer.

18. Service availability and changes

We work to keep the website available, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We may change, add or remove features and products. Changes will not affect orders that have already been paid, except where required by law or by a supplier’s inability to deliver, in which case you will receive a refund.

19. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page shows when they were last updated. The version in force when you place an order applies to that order. For significant changes, we will make reasonable efforts to inform registered customers.

20. Governing law and disputes

These Terms are governed by the laws of the place where Isma Technology LLC is registered. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may be able to bring a claim in your local courts.

If you have a complaint, please contact us first so that we can try to resolve it. Our Complaints & Dispute Policy explains the process.

21. Contact information

KEYPLO is operated by Isma Technology LLC. You can reach us through our Contact page.